Refund Policy

Effective Date: November 6, 2026

Last Updated: November 6, 2026

At Gladisfurniture (operated by GLADIS LLC), customer satisfaction and transparent merchant operations are our highest priorities. If you are not entirely satisfied with your purchase, or if an item arrives damaged or incomplete, this Return & Refund Policy outlines your rights, our streamlined Return Merchandise Authorization (RMA) process, and instructions for hassle-free returns.

1. 30-Day Return Window

We provide a 30-calendar-day return window. You have 30 calendar days starting from the official date of delivery recorded by the shipping carrier (USPS, UPS, or FedEx) to initiate a return request.

To qualify for a standard return, merchandise must be in its original, unwashed, and unused condition, complete with all original protective packaging, plastic wrap, box inserts, tags, and product documentation.

2. Free Return Shipping & Zero Restocking Fees ($0.00)

We believe returning an item should be completely straightforward and risk-free:

Return Shipping Costs: Free ($0.00). We provide a complimentary, prepaid return shipping label via email for all eligible returns, including buyer's remorse (e.g., color mismatch, aesthetic preference) and defective/damaged goods.
Restocking Fees: $0.00. We never deduct restocking fees, processing fees, or administrative penalties from your refund.

3. Multi-Box Shipments & Bundle Clarifications

Before submitting a return request for an "incomplete" delivery, please review the following situations:

Multi-Box Split Deliveries: Multi-piece bedding bundles, storage sets, or bath accessories frequently travel in separate cartons. Carriers may sort these parcels across different transport vehicles, causing packages from the same order to arrive 1 to 2 business days apart. Please inspect your email for individual tracking numbers before requesting a return for missing components.
Transit Stains or Defects: If a textile product arrives damaged or defective, contact our support team at support@gladisfurniture.shop within 30 calendar days of delivery with your order number and photos. We will dispatch a replacement or issue a full refund immediately at zero cost.

4. Mandatory Return Merchandise Authorization (RMA) Procedure

To guarantee prompt intake, physical inspection, and timely refund processing, all returns must strictly follow our Return Merchandise Authorization (RMA) procedure:

Request an RMA: Email customer support at support@gladisfurniture.shop or call +1 (281) 222-1640 within 30 calendar days of delivery. State your order number, the item you wish to return, and the specific reason for return. Attach clear photos if the item arrived damaged or defective.
Receive Your Prepaid Label: Upon approval (usually within 1 business day), we will email you an official RMA confirmation along with a prepaid return shipping label pre-addressed to our designated intake warehouse.
Package the Item: Repack the merchandise carefully in its original protective packaging, and affix the prepaid shipping label over the old exterior label.
Drop Off Parcel: Hand the parcel over to the authorized carrier indicated on your prepaid label (USPS, UPS, or FedEx) within 7 business days of label receipt.

5. Critical Warehousing Distinction (Do Not Return to HQ)

Corporate Administrative Office:
GLADIS LLC
4112 Gunsmoke Rd
Cheyenne, WY 82001
United States

Strict Operational Warning: Our Cheyenne, WY corporate headquarters operates strictly as an executive and legal compliance facility. It does not accept commercial parcels, warehouse inventory, or process return shipments.

All returns must be shipped exclusively to the designated intake warehouse address printed on your official RMA return label. Unauthorized packages shipped directly to our Cheyenne corporate address without prior RMA approval will be automatically rejected by facility personnel and returned to sender at the sender's expense.

6. Refund Processing & Timelines

Intake & Physical Inspection: Once your return arrives at our designated intake facility, our inspection team will verify item condition and original packaging within 2 business days of delivery.
Refund Approval & Execution: Upon passing inspection, we will immediately credit your full purchase price (including applicable collected sales tax) back to the original payment card (Visa or Mastercard) utilized during checkout.
Bank Reflection Timeframe: Depending on the policies and clearing cycles of your card issuer or banking institution, funds will typically post to your statement within 5 to 10 business days.

7. Order Modifications & 15-Minute Grace Period

We provide an automated 15-minute grace period immediately following checkout, allowing you to cancel your order directly from your order status confirmation screen. After 15 minutes, orders are electronically routed to our domestic partner fulfillment centers for packing and freight loading. Once an order enters processing, it cannot be canceled in transit. You may simply accept delivery and follow this policy to return the parcel for a full refund.